Policies

Fulfillment Policy

Welcome to Kenna Whitnell Consulting. We are committed to providing exceptional consultation services for startup beauty brands, focusing on brand strategy and formulations. Please review our fulfillment policy, which outlines our processes for refunds, deliveries, returns, and cancellations.

Refund Policy
We aim to deliver the highest level of service to our clients. However, if you are not satisfied with the consultation service provided, refunds are available under the following conditions:

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Refunds are only available for consultations that have not yet been conducted.
To request a refund, please contact us at hello@kennawhitnell.com within 7 days of booking the service.

Refunds will not be issued for completed consultations unless there is a significant discrepancy between the service delivered and the service described at the time of booking.

Delivery Policy
As our services are provided digitally, there is no physical delivery involved. Consultation sessions will be conducted via Google Meet as scheduled at the time of booking. Any accompanying documents, strategies, or formulations will be delivered electronically via email within 2-3 weeks after the consultation.

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Return Policy
Due to the nature of our services, we do not accept returns. All consultation services and digital deliverables are final once provided. If there are any issues with the deliverables, please reach out to us at hello@kennawhitnell.com, and we will work with you to address any concerns.

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Cancellation Policy
We understand that schedules can change, and we are happy to accommodate cancellations under the following conditions:

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Cancellations made more than 48 hours before the scheduled consultation will receive a full refund or credit towards a future consultation.

Cancellations made within 48 hours of the scheduled consultation are non-refundable, but we will offer one opportunity to reschedule the session.
To cancel or reschedule your consultation, please contact us at hello@kennawhitnell.com as soon as possible.

Thank you for choosing Kenna Whitnell Consulting for your beauty brand consultation needs. We are here to support you every step of the way. If you have any questions about our policies, please don't hesitate to contact us.